Privacy Policy

1. Who we are

CenterAI provides AI automation, AI chatbot, workflow and CRM integration services for businesses.

2. What information we collect

We may collect information that you provide through the contact form or direct communication channels.

We may also receive basic technical information related to website usage, especially if analytics tools are enabled.

• name
• email address
• phone number
• preferred contact channel
• company website
• task/process details
• messages sent through email, WhatsApp, Viber, Telegram or social media
• browser/device/pages visited and approximate interaction data

3. Why we use this information

• reply to your request
• understand your business task
• prepare recommendations, estimates or proposals
• communicate through your preferred channel
• improve the website and services
• protect from spam, abuse or technical issues

4. Contact forms and messages

We use form data only to process your request and contact you.

Please do not send sensitive personal data, passwords, payment card details or confidential business information through standard forms unless a secure process is agreed separately.

5. AI and automation projects

If you discuss an AI automation project with us, we use the provided information to understand the process and prepare a possible workflow or MVP proposal.

We try to minimise personal data in prompts and scenarios. If a project requires client data processing, access rights, data handling rules and security requirements are discussed separately before implementation.

6. Analytics and cookies

The website may use analytics or tracking tools (for example Google Analytics, Yandex Metrica or similar services) if enabled in website settings.

These tools may collect technical/usage data to help improve the site. We avoid unnecessary tracking without a clear purpose.

7. Legal basis for processing

• your request or consent
• legitimate interest in responding to enquiries and improving services
• steps before possible contract
• legal obligations where applicable

8. How long we keep data

We keep personal data only as long as reasonably needed for communication, project discussion, service delivery, accounting, security or legal purposes.

If communication does not lead to cooperation, data may be deleted or anonymised when no longer needed.

9. Sharing data with third parties

We do not sell personal data.

We may use trusted providers for hosting, email, analytics, CRM, automation tools or communication channels; they process data only as needed to provide their services.

10. Data security

We use reasonable technical and organisational measures to protect information.

No website or online channel can be fully guaranteed secure, so avoid sharing highly sensitive data via regular forms or messengers.

11. Your rights

• request access
• request correction
• request deletion
• object to certain processing
• restrict processing
• withdraw consent where applicable
• request information on data usage

12. International services and tools

Some providers may process data outside your country or outside the EEA. Where required, appropriate safeguards should be used by those providers.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version is always available on this page.

14. Contact

If you have questions about this policy or data handling, contact us by email.